Where people go after they have tried everything else and none of it has helped.
(They could have came to us first.)
We send you a reminder 48 hrs before the time of your scheduled appointment. We require notice of cancellation or reschedule no later than 24 hrs before the time of your scheduled appointment. We understand that unexpected things can happen causing you to not be able to make it to your appointment. It can be unfortunate for both the Client and the Therapist. We hope to not have to enforce this policy on any client.
Clients are given a reminder text and/or email 48 hours before the scheduled appointment time. This reminder is sent from the scheduler and will only show the last text received. Any direct reply to this text should only be as Yes, No, or Reschedule. If a client is needing to cancel or reschedule, the client should be contacting our office directly (not only responding to the scheduler text). Clients can respond directly to the office by texting/calling (605-274-6663) or emailing ([email protected]) to Confirm, Reschedule or Cancel the appointment. Clients should be confirming the appointment after receiving the text.
If a client cancels or reschedules the appointment within the 24 hours immediately prior to the scheduled appointment time there will be a charge. The client needs to respond in a timely manner in order to avoid any charges. The client should be responding in a timely manner in order to avoid any charges
Charges for late cancel/reschedule within the 24 hours of the appointment, including No Show.
50% of the full price of the scheduled massage.