We send you a reminder 48 hrs before the time of your scheduled appointment. We require notice of cancellation or reschedule no later than 24 hrs before the time of your scheduled appointment. We understand that unexpected things can happen causing you to not be able to make it to your appointment. It can be unfortunate for both the Client and the Therapist. We hope to not have to enforce this policy on any client.
Clients are given a reminder text and/or email 48 hours before the scheduled appointment time. This reminder is sent from the scheduler and will only show the last text received. Any direct reply to this text should only be as Confirm, Cancel or Reschedule. If a client is needing to cancel or reschedule, the client should be contacting our office directly (not only responding to the scheduler text). Clients can respond directly to the office by texting/calling (605-274-6663) or emailing (email@example.com) to Confirm, Reschedule or Cancel the appointment. The client needs to confirm the appointment. Otherwise, we will consider that time slot to be open for the scheduling of a different client.
If a client cancels or reschedules the appointment within the 24 hours immediately prior to the scheduled appointment time there will be a charge. The client needs to respond in a timely manner in order to avoid any charges. The client may use "cancel/reschedule credits" as a way to avoid the charge.
Charges for late cancel/reschedule within the immediate 24 hours up to 6 hours before the appointment.
10% of the full price of the scheduled massage for the 1st time
15% of the full price of the scheduled massage for the 2nd consecutive time
25% of the full price of the scheduled massage for the 3rd consecutive time
Charges for late cancel/reschedule within the immediate 6 hours of the appointment.
25% of the full price of the scheduled massage for the 1st time
50% of the full price of the scheduled massage for the 2nd consecutive time
75% of the full price of the scheduled massage for the 3rd consecutive time
Clients earn cancel/reschedule credits for:
1. Consecutive years of massage (1 credit for each year of massage)
2. Punches on the Discount Punch Card during the current year will give credits to be used the following year. (1 credit for every 10 punches)
Credits will carry over 1 year. After being carried over, if the credits were not used, then they would expire at the end of that year.
New Clients start with 1 credit. (You are not considered a new client until after your first completed appointment).